2nd Level Tech Support/ Administrator (m/w/d)

At Get It Done we are a remote first company and a leading provider of installation services in Germany. Get It Done is a platform that enables companies in delivering sustainable experiences to consumers by connecting retailers and manufacturers with local companies.

Our goal is not just to create a seamless experience for the consumer but to help create a network between brands, partners, and consumers to co-exist in the same ecosystem. As a team, we want to drive change and empower others to act on their capacity to change. We don’t waste time getting things done and we are looking for people that are passionate and share our values.

We provide a software platform enabling complex installations of hardware (IoT mostly) like charging stations for electric or hybrid vehicles, robot lawn mowers and solar panels. Our current focus is to support the e-Mobility change for companies with renewed electric/hybrid car fleets and private electric/hybrid vehicle owners. We are proud to use mostly proprietary software (invoicing, order management, CRM).

We are currently seeking a combination of

2nd Level Tech Support/ Administrator

to join our dynamic team full time. In this role, you will be responsible for setting up and maintaining our internal tools, as well as managing content of our database with a web-based UI.

Key Responsibilities:

• Data entry and maintenance, ensuring accurate and up-to-date records (using a web-based UI)
• Collaborate with internal stakeholders to identify and resolve any data-related issues.
• Assist in form and template creation, and the integration of small JavaScript snippets as data records
• Support with documentation and report generation.
• Administrative tasks, such as account setup, configuration of our tools (Google Workspace, Sipgate, Zammad, inhouse backoffice)
• Foster a collaborative and inclusive work environment, contributing to the overall success of the team.

Desired Skills and Qualifications:

• Strong, structured and analytical thinking, with the ability to deal with complexity.
• Excellent communication skills
• someone who thrives in a collaborative remote environment
• Basic knowledge of SQL and HTML (or interest in learning)
• Prior experience in technical support, or administrative roles is preferred.
• Attention to detail, ensuring the accuracy and integrity of data.
• At least 2 years of work experience in a collaborative role (career changers are welcome!)

What do we offer?

• Opportunity to grow quickly and work on an ambitious framework to implement business logic rather than directly implementing business logic.
• Contributing to a platform empowering local businesses to benefit from service as code with as little effort as possible for them.
• Competitive compensation to benefit from the company’s growth.
• Work for a purposeful project, tackling one of the largest environmental challenges of our time.
• Fully remote working environment.
• Key impact on product & team development of an small but scaling start-up - directly help to shape the next steps for our product.
• Family-friendly and environmental-friendly company policy.
• Open-minded working environment encouraging new suggestions and propositions.